Privacy, PAIA & Terms

Operated by Safer City Solutions (Pty) Ltd ("Safer City", "we") for the Safer City Sentinel / Prometheus platform. Last updated: on publication.

Privacy notice (POPIA)

We process personal information to help security companies, armed responders, guarding firms and Community Policing Forums prevent and respond to crime. We are committed to processing it lawfully under POPIA.

Information we process

• Partner & user data: organisation and contact details, roles, and login credentials of authorised operators.
• Operational data: incident reports, locations, dispatch and response records, occurrence-book entries.
• Vehicle & camera data: licence-plate reads (ANPR/LPR), vehicle-of-interest flags, and camera-feed data contributed by partners.
• Watchlist data: persons-of-interest (POI) and vehicle-of-interest (VOI) records used for crime prevention and detection.

Special personal information

Some processing — for example POI watchlists, camera/ANPR data and information about alleged criminal conduct — may constitute special personal information and/or information about children under POPIA. We process it only where the Act permits (including where processing is necessary for the establishment, exercise or defence of a right or obligation in law, or for the prevention, detection and prosecution of offences), and we apply additional safeguards. Partners who contribute such data warrant they have a lawful basis to do so.

Why we process it (purpose & lawful basis)

Crime prevention, detection and response; dispatch and coordination; situational awareness; and platform administration. We rely on legitimate interests in public safety, compliance with legal obligations, and consent where applicable.

Sharing

Data is isolated per organisation — each partner sees only its own operation. We share information with authorised responder partners strictly on a need-to-know basis, with our processors under written contract, and with law-enforcement authorities where lawful. We do not sell personal information.

Security, retention & location

We apply appropriate technical and organisational safeguards (encryption in transit, access controls, per-organisation isolation). We keep personal information only as long as necessary for the purposes above or as required by law, and we host data in South Africa where feasible; any cross-border transfer is subject to POPIA safeguards.

Your rights

Subject to POPIA you may request access to, correction or deletion of your personal information, and object to processing. Contact our Information Officer (below). You may also lodge a complaint with the Information Regulator.

PAIA (access to information)

Under the Promotion of Access to Information Act, you may request access to records we hold. Requests must be made to the Information Officer using the prescribed PAIA request form, and may be subject to the Act's grounds for refusal and prescribed fees. Our full PAIA manual is available on request and will be published here once finalised.

Terms of use

• The platform is provided to authorised organisations and their users for lawful crime-prevention and response purposes only.
• Users must not misuse the platform, attempt unauthorised access, or process data without a lawful basis.
• Content is provided "as is" without warranties; to the extent permitted by law we exclude liability for indirect or consequential loss.
• Watchlist and intelligence data is operational and must be treated as confidential and handled lawfully.
• These terms are governed by the laws of the Republic of South Africa.

Information Officer & complaints

Information Officer: Safer City Solutions (Pty) Ltd — innovations@safercity.co.za.

Information Regulator (South Africa): see inforegulator.org.za for current POPIA and PAIA complaint channels.

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